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Saving Support Strategy edits in Creatr 2.1

I make changes to the support strategy and try to save the edit it is lost and not recoverable. Am I doing something wrong or is it a software fault?

Any chance you have a graphics card which is not compatible with the Creatr 2.1 software? You would be the first person to have such a problem.

Did you try installing the software on a different PC to check if the same issue is present?

No it is a notebook computer. All else works and I am able to alter and use other altered parameters. I could see if I can get a friend to allow me to load it on their computer.

I would have to say go for it as this is the first time a customer has ever had problems with the support strategy.

Have there been a lot of these produced? I noticed that my serial number ends in 0001. I have been rather adventuresome in altering the support to include a raft and support. I can make a new profile, it just doesn't show up in the window for selection on returning from the editor.
I have found access to a HP computer, no idea what graphics card is in it. It is late at night here, I will try it tomorrow and let you know.
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User Manual

Quick Start Guide

Print Settings

Print settings in the Creatr Software can be directly updated in under 'print'.

The latest Simplify 3D profiles can be downloaded using the following links:

Bolt - Simplify3D settings

Bolt - Sync and Mirror Profile
Bolt - PLA, ABS Flex Profile
Bolt - Flex Profile V.1.1
Bolt - PolyPropylene Profile

Bolt Pro - Simplify3D settings

Bolt Pro - V1.1 - PLA, EPLA, Hybrid, PET-G Profile
Bolt Pro - V1.1 - Flex Profile
Bolt Pro - V1.1 - ABS Nylon Profile
Bolt Pro - V1.1 - PolyPropylene Profile
Bolt Pro - V1.1 - SS(0.5mm) Carbon, Wood Profile

To use the profiles, choose File, then Import FFF Profile and be sure to select the correct profile in your process. You can also watch this video.

Demo Print Downloads

Drivers Downloads

Software Downloads

Firmware Downloads

Request more information on the Bolt (Pro) firmware and how to update this via the Ticket System

Bolt Firmware

Download the Bolt 2.8.2 firmware here

Bolt Pro Firmware

Download the Bolt Pro 2.8.2 firmware here

Bolt (Pro) Video Library