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Creatr HS Power Cord Questions. USA/Texas implementation

Hello, Our new Creatr HS came with a power cord however the plug that goes into the wall is a little different than im use to. The wall plug side has the two flat prongs that are side by side but the round (ground) prong is not present. Instead there is an electrical gator clip attached by a small wire connecting to the wall plug end of the power cord. Did I get the wrong power cord?

Would you be so kind as to update a picture of the power cable so I can check against the standard US power cord?

Enclosed pic of power cord
(1.71 MB)
I posted the pic
I posted pic

Indeed it does not look like the standard US power cord because of the electrical gator for the ground. Did you talk to the reseller you bought the unit from?

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User Manual

Quick Start Guide

Print Settings

Print settings in the Creatr Software can be directly updated in under 'print'.

The latest Simplify 3D profiles can be downloaded using the following links:

Bolt - Simplify3D settings

Bolt - Sync and Mirror Profile
Bolt - PLA, ABS Flex Profile
Bolt - Flex Profile V.1.1
Bolt - PolyPropylene Profile

Bolt Pro - Simplify3D settings

Bolt Pro - V1.1 - PLA, EPLA, Hybrid, PET-G Profile
Bolt Pro - V1.1 - Flex Profile
Bolt Pro - V1.1 - ABS Nylon Profile
Bolt Pro - V1.1 - PolyPropylene Profile
Bolt Pro - V1.1 - SS(0.5mm) Carbon, Wood Profile

To use the profiles, choose File, then Import FFF Profile and be sure to select the correct profile in your process. You can also watch this video.

Demo Print Downloads

Drivers Downloads

Software Downloads

Firmware Downloads

Request more information on the Bolt (Pro) firmware and how to update this via the Ticket System

Bolt Firmware

Download the Bolt 2.8.2 firmware here

Bolt Pro Firmware

Download the Bolt Pro 2.8.2 firmware here

Bolt (Pro) Video Library