Would you be so kind as to update a picture of the power cable so I can check against the standard US power cord?
Indeed it does not look like the standard US power cord because of the electrical gator for the ground. Did you talk to the reseller you bought the unit from?
Print settings in the Creatr Software can be directly updated in under 'print'.
The latest Simplify 3D profiles can be downloaded using the following links:
Bolt - Simplify3D settings
Bolt Pro - Simplify3D settings
To use the profiles, choose File, then Import FFF Profile and be sure to select the correct profile in your process. You can also watch this video.
Request more information on the Bolt (Pro) firmware and how to update this via the Ticket System
Bolt Pro Firmware