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Error log file for troubleshooting / printer improvements - what is being done?

This is specifically directed at the Leapfrog Tech Support team but of course everyone is welcome to add the thoughts.

Is there a process developed to gather all the information from users who are frequently: if so what is it?

If not why not since there are so many of us users that all that vast amount of data could be used for???

I know from personal experience that dealing with machine troubleshooting and customer ticket systems (especially also in my case for 2months continuously with Leapfrog Tech Support) that this information would have proved invaluable and decreased the many hours I spent up late test and trialling possible solutions. 

Companies usually have to put a great deal of effort to improve their products and especially when we are having 'issues'.  So it occurs to me that there is 'possibly' a wealth of data not being gathered.

I know from personal experience that the particular CAD software outputs a log file should there be an error needing troubleshooting, it (the log file) can be interrogate to determine (or dismiss) a possible source of any issues.

If none data collection function exists to capture and log printer errors then it would be highly recommended to do some thing that does this.

I would very much like to hear the other points of view that may argue the case against it, i.e. that it is not cost-effective or other such points of contention....?....so as to get a balanced view.

Look forward to hear some interesting responses.

Kind regards,


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User Manual

Quick Start Guide

Print Settings

Print settings in the Creatr Software can be directly updated in under 'print'.

The latest Simplify 3D profiles can be downloaded using the following links:

Bolt - Simplify3D settings

Bolt - Sync and Mirror Profile
Bolt - PLA, ABS Flex Profile
Bolt - Flex Profile V.1.1
Bolt - PolyPropylene Profile

Bolt Pro - Simplify3D settings

Bolt Pro - V1.1 - PLA, EPLA, Hybrid, PET-G Profile
Bolt Pro - V1.1 - Flex Profile
Bolt Pro - V1.1 - ABS Nylon Profile
Bolt Pro - V1.1 - PolyPropylene Profile
Bolt Pro - V1.1 - SS(0.5mm) Carbon, Wood Profile

To use the profiles, choose File, then Import FFF Profile and be sure to select the correct profile in your process. You can also watch this video.

Demo Print Downloads

Drivers Downloads

Software Downloads

Firmware Downloads

Request more information on the Bolt (Pro) firmware and how to update this via the Ticket System

Bolt Firmware

Download the Bolt 2.8.2 firmware here

Bolt Pro Firmware

Download the Bolt Pro 2.8.2 firmware here

Bolt (Pro) Video Library