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Filament feeder nuts too small

I've been facing this problem since I started using the machine. I believe the opening in the filament feeder nuts is too small and often causes the filament to get stuck. As far as I can tell there are 3 nuts attached to the tubes and the filament (Maxx from leapfrog) often gets stuck until I find the exact angle and really jam it through them. Once they're in, it's mostly fine. Very annoying when loading new filament. 

Recently some filament got stuck in the nut closest to the extruder and now I can't get it in or out. I tried to grab it with some pliers but the top just broke off. It's stuck and I can't easily remove the nut because a small standard adjustable wrench won't fit in the space to get hold of the nut.

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I have also problems while feeding the filament; I can'tfeed it normal, and also slips while it is printing, that makes holes and have to interrupt the print.

Did they give you a solution?

 

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User Manual

Quick Start Guide

Print Settings

Print settings in the Creatr Software can be directly updated in under 'print'.

The latest Simplify 3D profiles can be downloaded using the following links:

Bolt - Simplify3D settings

Bolt - Sync and Mirror Profile
Bolt - PLA, ABS Flex Profile
Bolt - Flex Profile V.1.1
Bolt - PolyPropylene Profile

Bolt Pro - Simplify3D settings

Bolt Pro - V1.1 - PLA, EPLA, Hybrid, PET-G Profile
Bolt Pro - V1.1 - Flex Profile
Bolt Pro - V1.1 - ABS Nylon Profile
Bolt Pro - V1.1 - PolyPropylene Profile
Bolt Pro - V1.1 - SS(0.5mm) Carbon, Wood Profile

To use the profiles, choose File, then Import FFF Profile and be sure to select the correct profile in your process. You can also watch this video.

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Request more information on the Bolt (Pro) firmware and how to update this via the Ticket System

Bolt Firmware

Download the Bolt 2.8.2 firmware here

Bolt Pro Firmware

Download the Bolt Pro 2.8.2 firmware here

Bolt (Pro) Video Library