Doe the head go all the way down when you hit home?
If it does then the problem is likely in the slicer software. Are you sure the part is setting on the bed in the slicer? If not, the printer will faithfully try to print it in mid-air. Most slicers have a button to drop the model on the bed.
strange problem occurs while try take print from printers, paper jam, feeding problem, not printing error message are due to software related issues only. for more go with these HP laser 2840 printer as a model example included in the content description for various issues.
Print settings in the Creatr Software can be directly updated in under 'print'.
The latest Simplify 3D profiles can be downloaded using the following links:
Bolt - Simplify3D settings
Bolt Pro - Simplify3D settings
To use the profiles, choose File, then Import FFF Profile and be sure to select the correct profile in your process. You can also watch this video.
Request more information on the Bolt (Pro) firmware and how to update this via the Ticket System
Bolt Pro Firmware