THE FOLLOWING STEPS SHOULD ONLY BE DONE IF INSTRUCTED BY LEAPFROG SUPPORT
You can perform a factory reset in 3 steps.
On the front of the machine is the on/off button.
Hold the on/off button until the machine ask if you want to shutdown. Click Cancel.
Once you have canceled the shutdown. hold the button again untill you see the machine asking if you want to perform a factory reset.
Click on Fast.