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Disappointing printer and support quality

 To whom it may concern,


over the past 4 months we have been struggling with Leapfrog and the Creatr HS. It took Leapfrog 3 1/2 months only to acknowledge that our Creatr HS has indeed a mechanical failure and supply us with an exchange printer.

This printer was printing extraordinary, for one week.

After that without any warning it stopped in the middle of a print, losing the connection to the computer. A new print lead to the printer moving into the glass bed since the z-axis end switch was not detected. This caused the switch to bend and the nozzles to break (the tip got pushed inside). After purchasing two new nozzles I cannot get the nozzles to be tight. There was no documentation or tips on how to mount the nozzles led alone how much torque is necessary or if additional sealing liquid is necessary.


After 4 months my conclusion to Leapfrog and the printer is that the concept is good but there are many many parts of the printer who needs to be redesigned. As well the support from Leapfrog is more than frustrating and unhelpful. I cannot count how many e-mails I wrote to get a solution, help or even an answer!.


We were planning to use this printer commercially in our company and after the replacement we had promising results. But at this point with the troubles starting all over again with a new printer we do not see a future neither for the printer nor for Leapfrog products in our company.


Attached you see a good result of the quality you get for about 2500€ when purchasing a Creatr HS. The fan nozzle has been melted already when we received the printer. And the nozzle itself looks like Leapfrog does not even have their own printer under control.



Kind regards

Christopher

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User Manual

Quick Start Guide

Print Settings

Print settings in the Creatr Software can be directly updated in under 'print'.

The latest Simplify 3D profiles can be downloaded using the following links:

Bolt - Simplify3D settings

Bolt - Sync and Mirror Profile
Bolt - PLA, ABS Flex Profile
Bolt - Flex Profile V.1.1
Bolt - PolyPropylene Profile

Bolt Pro - Simplify3D settings

Bolt Pro - V1.1 - PLA, EPLA, Hybrid, PET-G Profile
Bolt Pro - V1.1 - Flex Profile
Bolt Pro - V1.1 - ABS Nylon Profile
Bolt Pro - V1.1 - PolyPropylene Profile
Bolt Pro - V1.1 - SS(0.5mm) Carbon, Wood Profile

To use the profiles, choose File, then Import FFF Profile and be sure to select the correct profile in your process. You can also watch this video.

Demo Print Downloads

Drivers Downloads

Software Downloads

Firmware Downloads

Request more information on the Bolt (Pro) firmware and how to update this via the Ticket System

Bolt Firmware

Download the Bolt 2.8.2 firmware here

Bolt Pro Firmware

Download the Bolt Pro 2.8.2 firmware here

Bolt (Pro) Video Library