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printer explosed in my house

last week I received a HS creator printer and I plugged into the AC220 supply plug. Unfortunately the printer explosed and a loud plop sound and a lot of smoke come out from the printer when I switch on the printer. This also trigger my mccb in my house and all electricity cut off immediately for safety . The leapfrog technical support told me that the voltage selector may be mistakely switched to AC110v position and cause this problem. They even asked me to open the panel and repair the printer without sent back the printer. I think this is very unreasonable to repair the printer myself as I am not the qualified person to repair the printer. Anyone have the same experience before? 

1 Comment

I'm really sorry for your problem, I don't have the same one but also big problems with technical support. Bought 2 printers 5 weeks ago, first dead after less than one week, still waiting for the exchange (and no idea when it will finally be shipped) and 2nd one also dead and as you, for them, it's my fault (the heating bed jumped while printing but for them, I did it and killed my printer just for pleasure...) 

Hope you'll have a happy end with your problem.

STL Sculpt 

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User Manual

Quick Start Guide

Print Settings

Print settings in the Creatr Software can be directly updated in under 'print'.

The latest Simplify 3D profiles can be downloaded using the following links:

Bolt - Simplify3D settings

Bolt - Sync and Mirror Profile
Bolt - PLA, ABS Flex Profile
Bolt - Flex Profile V.1.1
Bolt - PolyPropylene Profile

Bolt Pro - Simplify3D settings

Bolt Pro - V1.1 - PLA, EPLA, Hybrid, PET-G Profile
Bolt Pro - V1.1 - Flex Profile
Bolt Pro - V1.1 - ABS Nylon Profile
Bolt Pro - V1.1 - PolyPropylene Profile
Bolt Pro - V1.1 - SS(0.5mm) Carbon, Wood Profile

To use the profiles, choose File, then Import FFF Profile and be sure to select the correct profile in your process. You can also watch this video.

Demo Print Downloads

Drivers Downloads

Software Downloads

Firmware Downloads

Request more information on the Bolt (Pro) firmware and how to update this via the Ticket System

Bolt Firmware

Download the Bolt 2.8.2 firmware here

Bolt Pro Firmware

Download the Bolt Pro 2.8.2 firmware here

Bolt (Pro) Video Library